We’re here to help
Support & Contact
USIA is committed to delivering professional, responsive, and dependable customer support while maintaining the security, confidentiality, and integrity of its certification services.
Our commitment
Support Commitment
USIA is committed to delivering professional, responsive, and dependable customer support while maintaining the security, confidentiality, and integrity of its certification services.
Every inquiry is handled with the objective of providing accurate information, appropriate guidance, and effective assistance in accordance with applicable policies, administrative procedures, and service standards.
Official contact
Contact Information
For technical support, certificate-related assistance, verification inquiries, or general questions regarding USIA certification services, please contact:
Our support team will review your inquiry and ensure that it is directed to the appropriate department for timely assistance.
Official email
[email protected]Channels
Support Channels
AI Phone Support
Call our 24/7 AI-powered phone assistant for general inquiries, guidance on U.SIA programs and services, certificate information, and support assistance.
+1 (407) 545-5957Available 24/7
Technical Support
For technical issues, login assistance, account activation, password support, or platform-related questions:
[email protected]WhatsApp Support
For quick assistance, general inquiries, and follow-up on certificate issuance requests, you may contact our support team via WhatsApp:
+1 (407) 728-5515Live Chat
The AGMEP Certificate Issuance Platform includes an integrated Live Chat service, allowing authorized users to communicate directly with the support team for prompt assistance during business hours.
Inside the platform only
Support Services
Our support team can assist you with:
- Platform access and account activation.
- Certificate issuance inquiries.
- Institution Program requests.
- Training program approval requests.
- Account management.
- Technical support and troubleshooting.
- General platform assistance.
Business Hours
The support team responds to inquiries during official business hours. Most Standard certificate requests and support inquiries are processed within two business days.
Live Chat is available inside the AGMEP Certificate Issuance Platform, not on this website.
Secure & Trusted
Protected by secure digital technologies and strong security controls.
Instant Verification
Verify certificates instantly using QR Code technology.
Permanent Records
Certificates are securely registered and permanently available for verification.
Global Credibility
Designed to support international credibility, recognition, and learner mobility.